Can I exchange my limited edition item? Brian May 24, 2019 17:57 Updated Follow Due to the limited edition nature of these items, we cannot accept exchanges of limited edition item sales. Related articles Can I change or cancel my order? My limited edition order shipped, but didn’t arrive due to a shipping error. How can I get my item? I ordered an item listed as “pre-order.” When will it arrive? How do I begin the process of returning my order for a refund or an exchange? My item was shipped, but still hasn’t shown up. Is it lost in the mail? Comments 0 comments Article is closed for comments.