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  1. FH Customer Care
  2. Order Information

Order Information

Order Basics

  • Can I change or cancel my order?
  • What do I do if my order arrived damaged, incorrect, or incomplete?
  • Route Order Protection
  • I ordered an item listed as “pre-order.” When will it arrive?
  • What happens if you run out of stock of an item I’ve already ordered?
  • Once I place an order, when will my account be charged?
See all 11 articles

Digital Downloads

  • How do I access my digital files?
  • Can I get a refund on my digital music purchase?
  • I live outside the US. Why can’t I buy or access digital downloads?

Ticket Pre-Sale Access

  • What is pre-sale ticket access?
  • How does it work?
  • How do I get a pre-sale access code?
  • How will I receive my pre-sale access code?
  • How many tickets can I buy on a pre-sale?
  • My pre-sale code is invalid. What do I do?
See all 7 articles

Limited Edition Items

  • My limited edition order shipped, but didn’t arrive due to a shipping error. How can I get my item?
  • Can I exchange my limited edition item?
FH Customer Care