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  1. FH Customer Care
  2. Order Information

Order Information

Order Basics

  • Can I change or cancel my order?
  • What if the item I ordered arrives and it doesn’t look like the photo on the store?
  • How do discounts and special offers work?
  • What is the sales tax on my order?
  • Can I get a different size or color than what is offered through the store?
  • Can I place an order over the phone?
See all 7 articles

Digital Downloads

  • How do I access my digital files?
  • Can I get a refund on my digital music purchase?
  • I live outside the US. Why can’t I buy or access digital downloads?

Limited Edition Items

  • My limited edition order shipped, but didn’t arrive due to a shipping error. How can I get my item?
  • Can I exchange my limited edition item?
FH Customer Care