Logo
Submit a request
Sign in
  1. FH Customer Care
  2. Order Information
  3. Order Basics

Order Basics

Follow New articles New articles and comments
  • Can I change or cancel my order?
  • What do I do if my order arrived damaged, incorrect, or incomplete?
  • Route Order Protection
  • I ordered an item listed as “pre-order.” When will it arrive?
  • What happens if you run out of stock of an item I’ve already ordered?
  • Once I place an order, when will my account be charged?
  • Can I get a different size or color than what is offered through the store?
  • What if the item I ordered arrives and it doesn’t look like the photo on the store?
  • Can I place an order over the phone?
  • What is the sales tax on my order?
  • How do discounts and special offers work?
FH Customer Care