Order Basics
- Can I change or cancel my order?
- What do I do if my order arrived damaged, incorrect, or incomplete?
- Route Order Protection
- I ordered an item listed as “pre-order.” When will it arrive?
- What happens if you run out of stock of an item I’ve already ordered?
- Once I place an order, when will my account be charged?
- Can I get a different size or color than what is offered through the store?
- What if the item I ordered arrives and it doesn’t look like the photo on the store?
- Can I place an order over the phone?
- What is the sales tax on my order?
- How do discounts and special offers work?