Shipping Information

Shipping Basics

• I ordered an item listed as “pre-order.” When will it arrive?
• When will my order ship?
• How long will it take for my order to arrive, once it ships?
• When will I get tracking information?
• My order is shipping to a country outside of the United States. Will I have to pay customs/import fees to receive my order?

Lost Packages

• My item was shipped, but still hasn’t shown up. Is it lost in the mail?
• My tracking says my order was delivered, but I haven’t gotten it yet. Where is it?