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  1. FH Customer Care
  2. Shipping Information

Shipping Information

Shipping Basics

  • I ordered an item listed as “pre-order.” When will it arrive?
  • When will my order ship?
  • How long will it take for my order to arrive, once it ships?
  • When will I get tracking information?
  • My order is shipping to a country outside of the United States. Will I have to pay customs/import fees to receive my order?

Lost Packages

  • My item was shipped, but still hasn’t shown up. Is it lost in the mail?
  • My tracking says my order was delivered, but I haven’t gotten it yet. Where is it?
FH Customer Care